Shipping & Delivery Policy
At Patrick & Claire Dublin, we aim to deliver your order as quickly, safely, and efficiently as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
By placing an order through our website, you agree to the terms outlined below.
Order Processing Time
All orders are typically processed within 1–3 business days after payment has been successfully received.
During periods of high demand, holidays, or promotional campaigns, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please note:
- Orders are not processed on weekends or public holidays.
- Processing time is separate from shipping time.
Estimated Delivery Time
The average estimated delivery time is:
- 3–7 business days depending on your location and shipping conditions.
Delivery times may vary due to:
- Customs clearance procedures
- Carrier delays
- Weather conditions
- Peak shopping periods
- Local transportation disruptions
While we do our best to ensure timely delivery, all delivery dates are estimates and cannot be guaranteed.
Shipping Origin
To provide competitive pricing and product availability, orders may be shipped directly from one of our international suppliers or fulfillment centers.
In many cases, products are shipped from our fulfillment partners located in Asia, including China.
This allows us to offer a wider selection of products and efficient international shipping options.
Customs, Duties & Import Taxes
Depending on your country or region, international shipments may be subject to:
- Customs duties
- Import taxes
- VAT charges
- Additional handling fees
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.
Patrick & Claire Dublin is not responsible for delays caused by customs inspections or import procedures.
Shipping Costs
Shipping fees are calculated at checkout based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Any applicable shipping charges will be clearly displayed before payment is completed.
From time to time, we may offer free shipping promotions on selected orders or regions.
Tracking Information
Once your order has been dispatched, you will receive a tracking number via email.
Please allow some time for tracking updates to appear after shipment confirmation, as carrier systems may require time to process the information.
If you experience issues with tracking, our support team will gladly assist you.
Delivery Responsibility
Customers are responsible for providing a correct and complete shipping address during checkout.
Please note:
- If tracking confirms successful delivery to the address provided, responsibility for the package transfers to the customer.
- Patrick & Claire Dublin is not liable for lost or stolen packages marked as delivered by the shipping carrier.
- Address corrections or changes must be requested within 24 hours of placing the order.
Failure to provide accurate shipping details may result in delays or failed delivery.
Delayed or Lost Shipments
Although rare, shipping delays may occur due to circumstances beyond our control.
If your order appears delayed or lost:
- Please first check the tracking information carefully.
- Contact the shipping carrier if applicable.
- Reach out to our support team for assistance.
We will make reasonable efforts to help investigate shipping issues where possible.
Incorrect or Damaged Deliveries
If you receive:
- The wrong item
- A damaged product
- An incomplete order
please contact us within 48 hours of delivery and include:
- Your order number
- Clear photos of the issue
- A description of the problem
Our support team will review the matter and work toward an appropriate solution.
Contact Information
For questions regarding shipping, tracking, or delivery, please contact:
Patrick & Claire Dublin
Email: support@patrickclairedublin.com